Erie Auto Insurance Receives Customer Satisfaction Award – The Story

J.D. Power and Associates has released its 2009 Insurance Shopping Study, and for the second consecutive year Erie Insurance has taken the leading spot for new auto insurance acquiring encounter.

Even though Erie Insurance may possibly not be a household name all through the country, they’ve a powerful presence within the Northeastern United States. The evaluation is according to three key categories: distribution channel, cost, and policy offerings.

To totally appreciate Erie’s accomplishment, it truly is vital to comprehend a bit about Erie Insurance. Erie is regarded as a Regional Insurance Firm as they only provide insurance in 13 states. Compare that towards the “Big Three” inside the insurance market which do small business across the whole country, and you might have the classic “David vs. Goliath” scenario.

Probabilities are, even when you occur to live in a state Erie supplies insurance in, you nonetheless haven’t heard of them. The truth is Erie chooses to provide its goods and services the old fashioned way, via nearby agents.

You’ll find no flashy commercials, or mascots, just challenging working specialist insurance advisors who take the time to find out about and take care of their customers. Although the distribution channel is only 1 of 3 criteria, this delivery strategy need to make the greatest impression on buyers.

Cost and Policy Offerings are the other two criteria by which shoppers ranked auto insurers, policy offerings don’t vary too widely among carriers and cost has been confirmed to hold only a particular modicum significance.

Yes, Erie Insurance does present a top quality insurance policy to its clients, you can find only a lot of “widgets” that the regulatory bodies approve of. Although Erie does offer you a competitively priced insurance policy, they’ve in no way been regarded as a low price leader.

The focus of this regional gem would be to present their clients with correctly crafted insurance plans (most clients preserve household insurance as well as other lines including commercial insurance and life insurance), at cost-effective costs, whilst maintaining the very best feasible customer and claim service.

By relying solely on an Independent Agency Force of skilled advisors, Erie sets itself apart not by turning insurance into a commodity like a lot of national carriers, but rather by focusing on what the customer actually wants.

In an age where our society is actually a “click” away from any and every little thing, Erie and their agency force are a breath of fresh air. Whilst some points are very best bought via the net or large call centers, a family’s insurance program is greater left inside the hands of experts.

Lets face it, individuals like to know that when they’ve a question, they know they are able to call or quit by and meet an individual neighborhood. Individuals want specialists to deal with their most essential problems. They want a physician to assist them when they’re sick. They want a dentist to take care of cavities. And yes, folks want an Insurance Skilled to manage their insurance.

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