Relationship building is a crucial leadership skill that you must develop if you wish to succeed as a manager or business leader. This is especially true in difficult times and the folks within a company can make the difference between success and failure. When you have worked for an individual who you didn’t like or respect, you will know that this can make a difference to how you perform for them and so you need people on your side and not working against you. We will check out the types of relationships that are crucial if you’re a business leader or manager.
The first group of people we will look at is any staff who work for you whether you are a manager or operate your own business. When you have any problems with your personnel this will affect your own performance, so you need to ensure you have a satisfied and motivated team. Your employees will look to you for guidance so you must be able to communicate with them clearly and effectively for them to do well. There’ll be times when criticism is required and knowing how to do this properly can maintain team spirit even when a few harsh words need to be spoken. If those in your staff achieve something good, it is important to give proper credit or praise.
If you happen to be a manager within a business, you’ll encounter individuals who you are answerable to whether that be the business owner or someone in a higher managerial role. If you realize that you can’t change their personality, you can undoubtedly control your own responses to them. It is vital that you are clear and non-combative in your viewpoints and accept the fact that your opinions may not be taken into consideration. If you keep your main focus on what you need to achieve to be successful and build as good a relationship as you can with more senior managers, then you can continue to advance in your own career.
One of the most crucial groups of people you should build solid relationships with are your customers as without them you will not have a business. So as to appeal to clients and keep them, you have to have an excellent relationship with them. If you can actually deal with these folks with respect and you plan to help them in the long term, you can develop loyalty which in turn, produces more leads. Provided you can deal with customer complaints respectfully and quickly, you may develop a stronger relationship with them.
If you are to have success as a business owner or manager, you need to see relationship building as a key leadership skill to develop.